As local Councillors, we responded to the consultation exercise on the closure of ticket offices in local train stations. The closure of the ticket office at Sutton station, which is in our Ward, was threatened. We responded to the consultation opposing this move.
We drew attention to instances where family members were able to get a cheaper deal on tickets than they could have got buying tickets over the internet by getting the advice of the staff at the ticket office. Having staffed ticket offices is essential to giving people advice on travel. People need advice on travel when they arrive at the station. Having these staff wandering around the station means you will not find them when you arrive at the station. There are particular difficulties for those who are partially sighted or disabled.
The consultation was, after an outcry over the limited nature of the consultation proposals, extended to 1 September. The decision has now been taken not to proceed with the closure plan but we will monitor the situation as effective closure of the ticket office by stealth, in particular the progreesive reduction of the hours of opening, is entirely possible.